Terms and Conditions
Price
Promise
We promise to provide competitive prices along with FREE delivery anywhere
in the world.
Shopping
at Blueshire.com
We aim to make your shopping experience as easy as possible, you can
order online at Blueshire.com 24hrs a day 7 days a week, or alternatively
during office hours (9.00am-5.00pm GMT) place your order by phone by
calling local rate number 0845 130 6143 (Freephone to BT Customers) or +441530
839117 from outside
the United Kingdom.
Mail
Order
If you are having difficulties purchasing online or would prefer to
order via the phone please call our sales team on UK local rate number
0845 130 6143, or International +441530
839117, they will be happy to
place your order for you. Please have your delivery, and payment details
ready along with details of the items you wish to order.
Our
phone lines are open between 9am - 5pm GMT (Monday to Friday). We use
a UK call centre who will take contact details from you so that a member
of our sales team can call you back.
Remember
you can always order 24hrs a day 7 days a week at Blueshire.com, alternatively
if you need to email us please do so using the following addresses:
Sales:
sales@blueshire.com
Customer Services: custserv@blueshire.com
Payments
We accept a wide selection of major credit and debit cards including
Visa, Mastercard, Delta, Switch, Solo, and Visa Electron. The main prices
quoted on the site are in British pound sterling. Your order payment can be
completed in British pounds, Euro's, or US Dollars others will be converted
at your banks prevailing exchange rate. Local import duty and taxes
for the US and World Destinations may also apply depending on the orders
destination, these additional charges will be calculated and charged
once the order reaches your country, Blueshire has no control over these
charges, for which you will be responsible to pay. Blueshire
uses Worldpay as our primary credit/debit card clearance house, but we
do also accept Sterling cheques along with Paypal payments.
Delivery
Blueshire.com delivers your order FREE anywhere in the world. If for
any reason we have difficulty shipping to your delivery address we will
inform you via email. Blueshire aims to dispatch all orders within 48
hours, although please allow up to 4 days for out of stock items.
We
will contact you via email if there is any delay on the expected delivery
time, due to any stock shortages. Items which have been pre-ordered
with an expected delivery date will be despatched as soon as the items
become available, you will again be notified of any delay via email.
VAT
VAT at the prevailing rate is included in the selling price on all
appropriate items.
After 2 years of trading we asked overseas customers if they preferred
non-VAT prices or no delivery charges. We had an unprecedented response
with the majority in favour of no delivery charges, since it made the
overall transaction simpler. Therefore in order for us to offer the
Free Worldwide Delivery service we include the VAT on all purchases
regardless of country of origin to assist us with the additional
delivery costs. We monitor this trading practice on a regular basis and
believe this benefits the majority of overseas customers more than if we
charged delivery costs.
Returns Policy
If
you are dissatisfied in anyway with the goods you have ordered, you
can contact Blueshire to request a returns.
You
can make a request to return items via email, or telephone:
Email:
returns@blueshire.com
UK: 0845 130 6143
International: +441530 839117
Please
make sure you provide your order number, a list of all the items you
wish to return, along with a reason against each item.
Blueshire
can only accept a returned item which has been unworn, with all labels
and cards intact within 28 days.
We
recommend that you use a recorded-delivery service to return any items,
if the items are lost in transit then no refund will be given and all
claims should be taken up with the chosen delivery company.
Any
items which are faulty and covered by the manufacturers warranty should
be returned directly to the manufacturer as explained on the products
header card. If you are unsure please email returns@blueshire.com
Blueshire
will refund the items returned as soon as possible but only upon satisfactory
inspection.
We
will send you an email to let you know when we have successfully/unsuccessfully
processed your return.
Order
Cancellation
Under the United Kingdom's Distance Selling Regulations, you have the
right to cancel the contract for the purchase at any point from the
time of ordering until seven working days after delivery.
To cancel this
contract, either email our customer services department, with your order
number or telephone the customer services department on UK local rate
0845 130 6143, or International +441530 839117.
If
we have already shipped your order, you must return the items intact
as detailed in our returns policy.
Privacy
Policy
We are committed to protecting your privacy. We
will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998). We collect information
about you for 2 reasons: firstly, to process your order and second, to
provide you with the best possible service.
The
personal information we receive from customers during the order process
will never be passed onto any 3rd party without asking the customer
first.
We will not e-mail you in the future unless
you have given us your consent. We will give you the chance to
refuse any marketing email from us. The type of information we will
collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details (via Worldpay secure payment
gateway)
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and
up to date. You can check the information that we hold about you by
emailing us. If you find any inaccuracies we will delete or correct
it promptly. The personal information which we hold will be held
securely in accordance with our internal security policy and the
law.
We
do collate statistics about site traffic, and sales patterns using the
information captured, which we may from time to time disclose with other
organisations. However this does not include any information personally
identifying a single or group of customers.
If
we should need to change our policy on information disclosure to any
3rd party we will inform you via email prior to the change.
We
follow strict security guidelines to prevent unauthorised access to
our information storage as required by the UK Data Protection Legislation.
Complaints
Procedure
Blueshire
welcomes any comments about our site and service, good or bad. The site's
success relies on you telling us how to improve the service for your
benefit. We aim to deal with any complaints quickly and fairly, if you
have any reason to complain, or would like to make a constructive comment
or criticism then please email customer services at
custserv@blueshire.com.
Blueshire will aim to respond to your complaint within 24 hours of receipt.
If you are not completely satisfied with the outcome, please contact
us again, and a customer services manager will respond within 24 hours
of receipt.
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