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New lower VAT prices applied
throughout store!
We also accept Paypal payments
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Help
If you should experience problems with the site or would like an
answer to a question please email us at
help@blueshire.com
Placing an order
Delivery and returns
My Account
FAQ
Placing an Order
Finding the
products you want
You can browse through our products using the menu's at the top
of each page, we have both a Men's and Ladies department which are
divided into the various product types, alternatively you can use
the search box at the top of each page, or our advanced search
facility. You can alternatively shop by brand, or by size.
How to place an order
After you have have found a product you can select the colour
you require from the drop-down list box or by clicking on the colour
swatch, once you have decided which colour you want simply select
the size and enter your required quantity followed by clicking the
"add to basket" button. This will add immediately add this
item into your shopping basket.
New Feature
You can now save your colour/size selections, simply pick your chosen
colour/size option and click the "Save and choose another" option, this will
enable you to repeat without leaving the product page until you have chosen all
your colour/size requirements, then simply click the "add to cart" button to add
all the options to your shopping cart.
You can then browse and add more products, or at any time review the
content of your basket by clicking the "View Basket" link on every
page. Once you have finished and wish to purchase the contents
of your shopping basket, either return to your basket using the
"View Basket" link and click the "Checkout" button or click the
"Checkout" link along the left hand side of every page.
If you have purchased from us previously simply login using your
email address and password. If you've forgotten your password
click the "Forgot you password" link follow the instructions and
we'll email you your password.
If this is the first time you've purchased from us click the
"Register and Checkout" button and enter your personal details
including the billing address, if you are paying by credit card your
billing address should match the address on your card statement.
Once you've completed all your details click "Continue". At
this stage you can decide which shipping address to use, and
continue.
How to use any promotional codes
The order summary page allows you to enter any promotional
discount codes or gift certificate numbers. Once you continue
you will be presented with your chosen payment options.
How to pay for your order
Paying by Credit/Debit Card (Not AMEX) - We have partnered with
WorldPay to ensure that your transactions are processed securely and
reliably. WorldPay is a leader in secure Internet payment
processing. You will be directed to the WorldPay site to provide
your credit/debit card details and then redirected back to Blueshire
once the transaction has been processed.
Paying by Sterling Cheque - You can pay by sterling cheque, your
order will however not be shipped until the cheque has been received
and our bank has given clearance.
Paying by Paypal - You can if you so wish pay using Paypal, this
enables you to pay using AMEX among other means. Since this is
not our preferred payment partner there will be a 4% surcharge for Paypal transactions.
Delivery and Returns
Delivering the Goods
All in-stock items are shipped within 24-48hrs using 1st or 2nd Class Royal
Mail. The time it takes from
dispatch to arrival will depend on the destination.
Returns and Approval
If you should wish to return a product for any reason, please
login
to your account select "view previous orders" click on the order
the item relates to and select the return item option, enter the
details of your return request and submit it to us. Our
customer services department will deal with your request within
48hrs and either accept your return (and issue an RMA number) or
decline your return providing details.
My Account
Create new
account
You can create a new customer account before or during the
purchase process. If you wish to create a customer account
before placing an order, click on the "My Account" link at the top
of every page and click the "Register" button.
Enter all your personal information, including email, required
password and billing address. If you are from the US or Canada
please select the state from the state drop down list otherwise
enter your county/state in the box provided. Click continue
when all details are completed, you are now a registered customer of
Blueshire.com
Login to an existing account
If you wish to login to an existing customer account, click on the
"My Account" link at the top of every page enter your email address
and password and click the "Login" button.
Forgotten Passwords
I you've forgotten your customer password, click the "My Account"
link at the top of every page, click the "Forgot your password"
link, enter your email address and click the "Continue" button.
An automated email will shortly send your password.
View Previous Orders
You can view and check the status of any order that you have
placed. You can even click the "Repeat Order" link to purchase
the same items on a complete order again. From here you can
also print additional copies of your order/invoice, along with
request a returns number for unwanted/faulty product returns.
Modify Personal Information
Allows you to change any of your personal information held on
the system, from here you can also decide whether to receive our
email newsletters of not.
Manage
Shipping Addresses
You can have multiple shipping addresses logged against your
account, here you can add, delete, and alter addresses. During
the purchase process you will then be able to select one of many
available shipping addresses, for simplicity you will automatically
be allocated a default shipping address.
View Wish List
You can if you wish build up a wish list of products that you
would like to purchase in the future.
Contact Us
You can use this contact form as an alternative to sending us an
email.
FAQ
Q: How do I
contact Blueshire (for customer services or sales)?
A: You can email blueshire at
sales@blueshire.com or
custserv@blueshire.com or call us on +44 (0)845 130 6413
Alternatively you can write to us at Blueshire.com PO Box 7057,
Coalville, Leicestershire, LE67 4ZB, United Kingdom
Q: How can I place an order?
A: You can place an order on this site, or by calling us on +44
(0)845 130 6143
Q: Can I contact you or place an order over the phone?
A: You can place an order on this site, or by calling us on +44
(0)845 130 6143, because we are an Internet based company we use a
UK based call-centre to accept all incoming calls, a representative will then
call you back either the same day or next day to discuss your
requirements.
Q: How does free shipping work? Are there any restrictions or
limitations?
A: Free worldwide shipping applies throughout, we supplement the
additional cost of running free deliveries worldwide by including
the VAT charge on all orders regardless of destination.
Q: Do you sell/ship into every country?
A: We have few limitations however certain countries pose a high
risk of credit card fraud for us and for that reason we will not
accept orders from the following countries: Nigeria, Indonesia etc.
Q: I cannot find the product I'm looking for
A: Try navigating through the men's and ladies department menu's for
the type of product you are looking for, alternatively use our
search facility, simply enter the name or product code for the
product you are looking for.
Q: I cannot find the HJ Hall
socks that I've bought previously
A: We currently stock the complete range of HJ Hall socks, minus any products that are listed as discontinued. If you cannot
find a particular product or colour variation, there is a good chance it has
been discontinued, please contact us for clarification:
help@blueshire.com or +44 (0)845 130
6143
Q: What browsers does your website support?
A: Blueshire supports Internet Explorer, Firefox,
and Safari on an Apple Mac. If you should experience problems with any
browser please email: help@blueshire.com
Q: Is your site secure?
A: Yes, we use WorldPay as our primary credit/debit card clearance company to
ensure a complete secure and safe transaction from start to finish.
Q: Do you accept American
Express (AMEX)?
A: Yes and No, we do not accept AMEX though our preferred clearance company
WorldPay, but you can always pay using Paypal and use AMEX to pay into your
Paypal account, because of the additional Paypal surcharges please note there
will be a 4% additional charge for Paypal transactions.
Q. I cannot find an old previous order
If you have
purchased from us previously through our old 1st generation website
(before August 2005), your account
details will have been transferred. However due to the major
revamp undertaken all old orders before August 2005 will not be shown on your previous
order screen.
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